Carpets of Texas - Policies

Carpets of Texas – Service Policies

1. Estimates & Scheduling

• All estimates are valid for 30 days.

• Pricing may change if job conditions differ from the original scope.

• Jobs are scheduled only after deposit is received.

 

2. Deposits & Payments

• A deposit is required to secure materials and installation date.

• Remaining balance is due immediately upon completion.

• Payments not received within 3 days may be subject to late fees.

 

3. Cancellation & Rescheduling

• Cancellations must be submitted in writing.

• • After scheduling and onward: 100% of the deposit will be retained. DEPOSITS ARE NON-REFUNDABLE 

• No-shows will result in full loss of deposit.

• Rescheduling must be requested at least 48 hours in advance and is subject to availability.

 

4. Material Orders

• All material orders are final once placed.

• Special order materials are non-refundable.

• Dye lot and color variations may occur and are not considered defects.

 

5. Job Site Preparation

• Customer is responsible for moving furniture, personal items, and valuables unless otherwise agreed.

• Additional charges may apply if the job site is not ready.

 

6. Subfloor & Prep Work

• Subfloor prep is not included unless specified.

• Any additional work required will be discussed and approved before proceeding.

 

7. Installation Standards

• Installation is completed according to industry standards.

• Seams, transitions, shading, and lighting variations are normal and not considered defects.

 

8. Warranty

• 1-year labor warranty on installation.

• Manufacturer warranties apply to materials.

• Warranty does not cover:

  • Damage from misuse, pets, or burns

  • Cuts, stains, or improper cleaning

 

9. Cleanup

• Installation debris will be removed.

• Basic cleanup is included.

 

10. Access to Property

• Customer must provide access at the scheduled time.

• Delays may result in additional charges.

 

11. Liability

• Not responsible for pre-existing damage or structural issues.

• Any concerns must be reported within 24 hours of completion.

 

12. Minimum Charges

• Minimum service charge: $450.

 

13. Change Orders

• Any changes must be approved and may affect price and timeline.